To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. If the item shows signs of use or damage, we reserve the right to deny the return. Returns must be initiated within 30 days of receiving your order. After this period, we cannot guarantee a refund.
To initiate a return, you must contact us via email at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please ensure that you send your return request within the specified return window to avoid any issues.
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during the return shipping process.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or credit card provider.
We do not offer direct exchanges. If you would like a different item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product without delay. Please follow the return process outlined above for your original purchase.
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with any relevant photos. We will assess the situation and may offer a replacement or refund based on our evaluation. Timely communication is essential for resolving these issues effectively.
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with aquanestwares.com is satisfactory. Your satisfaction is important to us, and we will do our best to address any issues you may encounter.
